You can download the report from either the purchased reports page or your 'My page' dashboard. If you experience difficulties with downloading, please review the following troubleshooting steps :
The purchased report is not downloading.
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Check Your Internet Connection
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Try restarting the internet browser you are using.
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Review Security Settings
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Verify Attachment Manager Settings: The Windows attachment manager might have deleted the file. Check your Windows Internet security settings to see which files can be downloaded or if a file is being blocked.
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Ensure Sufficient Disk Space: Confirm that there is enough space on your computer's disk for the download.
If you have reviewed all the above steps and the report still does not download, please contact using the inquiry section for further assistance.
