"Super-resolution (SR) satellite imagery purchase requests are processed immediately after purchase according to the outlined procedure. Processing your refund request may take between 1 hour and 7 days.
Conditions under which a refund request may be approved
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Cases where the provided satellite imagery contains technical errors or issues
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In the event that the satellite imagery has not been delivered.
※ If a request for super-resolution (SR) is made for two or more satellite images, an automatic partial refund will be issued only for the images that could not be processed.
Refunds for processed super-resolution (SR) images are not possible due to security and purchasing procedures. For additional details, please refer to the satellite imagery purchase guide (click to navigate).
