Satellite imagery purchased from EarthPaper is supplied through our partner companies and final suppliers. Processing your refund request may take between 1 hour and 7 days, depending on the provider.
For imagery purchased through EP Map, you can currently try the super-resolution (SR) service for free.
Conditions under which a refund request may be approved
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Cases where the provided satellite imagery contains technical errors or issues
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In cases where the satellite imagery could not be processed due to data quality.
Due to the inherent nature of satellite imagery, refunds are not typically available, except in the two cases outlined above. For additional information, please consult the satellite imagery purchase guide (click to navigate).
